Onboarding new customers increases the energy of enterprises. Customer acquisition and management is usually the focus of sales team and they focus on acquiring new customers. Effectively managing key accounts will allow your MSME to increase your earning 10 times.
Customer Account Management will include
- Ensuring Current engagement fulfilment
- Explore new engagements
- Evaluate solutions to associated problems of existing engagements
- Managing stakeholder changes
- Reorganisation at customer end provides multiple opportunities
- Top Management involvement